Help Desk Software for Schools
Streamline your School's IT Help Desk & Facilities Support.
Streamline your School's IT Help Desk & Facilities Support.
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School Help Desk Software for IT & Facilities
School Ticketing Workflows
VIZOR Helpdesk has specific ticketing workflows designed for School IT and Facilities support. Workflows include, automatic ticket assignment, categorization and prioritization based on custom school criteria.
Email to Ticket
Automatically convert incoming emails to helpdesk tickets. Routing rules allocate tickets to an appropriate technician or work team based on priority, workload, categorization, and keywords found in an email subject line or message body.
Knowledge Base
Provide students, families, faculty and staff with custom knowledgebase articles for each user base. Knowledgebase articles can easily be created to ensure quick and consistent responses.
Custom Fields
Create unlimited custom fields and workflows with simple web based tools. No developer skills are required to tailor VIZOR to your school's needs.
Self-service Portal
VIZOR's self-service portal enables students, faculty and staff to submit issues, check on the status of existing issues and request services and assets, without using a support resource.
What VIZOR customers say
"VIZOR's helpdesk functionality has been fantastic. We no longer get hundreds of tech emails every day; it's all in one place and we can get things done in order of priority!" - ACPA, Ohio
Integrate Asset Data with Help Desk Tickets
Glanceable Asset Data
Integrate asset data from Google Admin Console, Intune and your MDM solution with help desk tickets. See glanceable asset data such as serial numbers and warranties within tickets.
Automate Tasks
Automate common IT tasks such as Powerwashing loaner Chromebooks on return, disabling lost devices and performing OU assignments.
Manage Repairs & Fee Tracking
Keep track of all details relating to 1:1 asset repairs. VIZOR can also create chargebacks and fees for specific repairs taking into account insurance status.
VIZOR for Schools editions
All VIZOR editions include free setup, support and training.
IT and Facilities Helpdesk
Ticketing for Schools
Provides school specific workflows for IT helpdesk and facilities support ticket tracking.
- IT and Facilities Helpdesk Ticket Tracking
- Unlimited Helpdesk Agents
- Ticket Routing / Email to Ticket
- Knowledge Base
- Repair Ticket Workflows
- Track Repair Costs and Charges
- Free Support and Setup
Helpdesk and IT Asset
Management for Schools
Includes all features in VIZOR Helpdesk plus IT Asset and Device Management functionality tailored specifically for Schools.
- All Helpdesk Ticketing Features
- Manage Unlimited Devices
- Manage Unlimited Assets
- Barcode Check-out
- Automated ITAM Workflows
- Google Admin Console Integration
- SIS Integration
Want to see how VIZOR can help you?
Schedule a short demo to discuss your needs and discover how VIZOR can help your School or District.
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