Service Desk
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VIZOR “Crescent” released with over 60 new features for Schools
Posted on July 19th, 2023The VIZOR “Crescent” release brings significant new features simplifying the management of devices and IT assets in schools and districts. Recent years have seen major shifts in how devices are provisioned, maintained and utilized in schools. The latest release of VIZOR for Education reflects these shifts in three functional themes; Inventory, Automation and Repairs. Accurate … Continue reading VIZOR “Crescent” released with over 60 new features for Schools
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VIZOR Berri Release is now available
Posted on August 12th, 2021We are excited to announce that the “Berri” release of VIZOR is now available. Our latest release brings over 75 new features and improvements specifically designed to aid IT Asset Management in Schools and Enterprises. For Schools – Streamline daily Chromebook administration with automated OU management, the ability to remotely disable lost or stolen Chromebooks … Continue reading VIZOR Berri Release is now available
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7 Must-Haves for Exceptional Customer Service
Posted on August 21st, 2020Customer service is becoming a main company differentiator as the number of competitors increases across most industries. Products are starting to look similar; services are hard to tell apart, but customer service can be unique. And where one lacks in customer service, another may thrive at it. Customer service is so important that poor customer … Continue reading 7 Must-Haves for Exceptional Customer Service
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The Value of a Service Desk Tool
Posted on July 28th, 2020Service desk tools are used in just about every industry. For larger organizations, you can argue that they’re quite essential to manage tickets, service requests and other IT tasks. In this blog, we review four components of a service desk tool and calculate how much it can save your organization. To make things simple, let’s … Continue reading The Value of a Service Desk Tool
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6 Reasons You Want A Software Request Portal
Posted on February 25th, 2020The emergence of the cloud and the accessibility of Software as a Service (SaaS) has introduced a nearly endless amount of new software services for organizations. Think about customer service software, sales platforms, and customer relationship management software. There are about a hundred pop-up bots you can install on your website these days! Now imagine … Continue reading 6 Reasons You Want A Software Request Portal
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Do you have a process for internal approvals?
Posted on February 18th, 2020The organizational structure – in other words, how information, operations, and decisions flow through the company – is key to its overall success. To demonstrate the importance of organizational structure, consider a smaller company experiencing rapid growth. Like many smaller companies, they will experience growing pains. Forbes lists the most damaging growing pains as: Inefficiency … Continue reading Do you have a process for internal approvals?
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How to Efficiently Manage Software License Requests
Posted on September 16th, 2019The introduction of the cloud and the accessibility of Software as a Service (SaaS) has introduced a nearly endless amount of new software services for organizations. Think about customer service software, sales platforms, and customer relationship management software. Plus, there are about a hundred pop-up bots you can install on your website these days! Many … Continue reading How to Efficiently Manage Software License Requests
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How to Optimize Internal Approval Processes
Posted on September 9th, 2019The organizational structure – in other words, how information, operations, and decisions flow through the company – is key to its overall success. To demonstrate the importance of organizational structure, consider a smaller company experiencing rapid growth. Like many smaller companies, they will experience growing pains. Forbes lists the most damaging growing pains as: Inefficiency … Continue reading How to Optimize Internal Approval Processes
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No More Microsoft Windows 7 Support – What To Do
Posted on June 26th, 2019Microsoft announced the end of support for Windows 7. After January 14, 2020, the tech conglomerate will cease to create patches for most users of Windows 7. There will be the option for additional support if large companies request it. However, it will come at a high price. Considering Windows 7 is still used on … Continue reading No More Microsoft Windows 7 Support – What To Do
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What to Expect from ITIL V4
Posted on June 13th, 2019ITIL is the Information Technology Infrastructure Library that serves as a guideline for IT Service Management (ITSM). The latest version, ITIL 4, was just released. It has been eight years since AXELOS released ITIL V3. The IT community is anxious to know what the new version means for their certification and their organization. Let’s review … Continue reading What to Expect from ITIL V4
