A Service Level Agreement (SLA) is known as the minimum level of service a vendor agrees to offer to a customer. In other words, it is their promised performance, or agreement of service, in exchange for compensation. Although they are more commonly known between an organization and a service provider, SLAs can be used internally … Continue reading What Is A Service Level Agreement & Why Is It Important?
As IT departments are usually small, a service desk is a valuable tool for managing internal tickets, incidents, and issues. Service desks are not only cost-effective but facilitate IT processes. For example, workflows are smoothers when all the tickets are in one central location. With the information in one place, triggering processes like ticket allocation … Continue reading Why Your Service Desk Should Have Email Integration
IT Asset Management (ITAM) is the management of the hardware and software assets in an organization. After investing time and money in an IT Asset Management strategy, you want to take advantage of its core processes to increase the overall productivity of the organization, remain vendor compliant and reduce IT costs. For example, Gartner claims that an … Continue reading What are IT Asset Management Processes?
IT Asset Management (ITAM) is the lifecycle management of hardware and software assets in an organization. This includes all the processes associated with hardware devices in the organization like computers, laptops, and tablets as well as intangible assets like software applications. The lifecycle management begins with an employee request through an approval process, procurement, recycling … Continue reading What is IT Asset Management?
Many organizations are now using Microsoft’s System Center Configuration Management (SCCM) because it’s easy to use and it collects large amounts of data. It’s also helpful for its IT tasks like packaging software deployments and performing remote installations. Although the tool constantly updates, it still doesn’t include software provisioning processes or flexible workflows like an … Continue reading How To Enhance Your Microsoft SCCM Investment
An Enterprise Application (App) Store is a portal that displays software to specific end-users. Usually set up for employees, this portal gives access to software like cloud services, licenses, and mobile apps. The variety of software depends on what the organization authorizes, ranging from small monthly subscriptions to costly software licenses. The Enterprise App Store’s … Continue reading What Is An Enterprise App Store?
According to ITAM Review, Microsoft explains Software Asset Management (SAM) is the best practice to integrate a set of proven processes and procedures for managing and optimizing your organization’s IT assets. The tech leader expresses that using SAM protects your software investments. It also helps you recognize what you have, where it’s running, and if … Continue reading What Is Software Asset Management & Why Is It Important?
IT Asset Management is no longer a manual process. As assets become a more valuable part of organizations, their management must maintain accurate inventory and stay on budget. A popular approach is a check-in/check-out system to track assets, like laptops or cellphones. With the main goals of knowing the user and location of the assets, … Continue reading Increase IT Asset Management Efficiency With Barcode Scanners
The process of lending equipment to students is common in the education sector. Students usually borrow laptops for a few hours or for the whole school day. Lending devices allow students to do high-quality work even when they don’t have access to technology on a regular basis. However, this basic loaning program requires major upgrades … Continue reading How To Manage Device Checkout Programs in Schools
When employees start submitting similar IT requests, the IT department uses an IT Service Management (ITSM) solution to put workflows into place. Workflows reduce repetitive tasks within larger business processes. In the example below, an employee is requesting a new marketing software. As you will notice, after an employee submits a request, the entire workflow … Continue reading How IT Service Management Improves Approvals In IT Workflows
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