VIZOR Transforms Helpdesk and Device Management at Strafford R-VI School District

Strafford R-VI School District, located in Strafford, Missouri, is dedicated to providing quality education and technology resources to its students and staff. The district is committed to innovative solutions that enhance the learning experience and streamline administrative processes. This commitment is demonstrated in a district wide 1:1 student device program.

Challenges Faced Before Using VIZOR

Before implementing VIZOR, Strafford R-VI School District faced challenges with helpdesk ticket tracking and asset management. Strafford relied on an outdated tool for managing support requests and devices. The system had significant limitations, resulting in inefficiencies tracking devices and managing help desk tickets, which often led to frustration and delays in resolving issues. For example, students and staff faced difficulties in issuing tickets due to a cumbersome process without a self-service portal.

Another major issue with the previous system was a lack of integration with Google Admin. Without this integration, the district struggled to maintain accurate and up-to-date records of their devices. Managing device data across separate systems resulted in duplicated efforts, data inconsistencies, and even missing devices.

Significant Process Improvements

Since adopting VIZOR, Strafford has experienced significant improvements in helpdesk and IT asset management processes. Charlie Buchanan, Technology Assistant at Strafford, shares his insights into the benefits VIZOR has brought to their district.

Effective Issue Resolution

One of the standout features of VIZOR for Strafford has been the help desk functionality. Charlie notes, "The help desk is fantastic. The thoroughness of the tickets being created vs. our old platform is almost 180 degrees of change." This improvement has led to more effective issue resolution and better support for students and staff.

Game-changer for Device Management

VIZOR's ability to track and manage devices remotely has been a game-changer for Strafford. "We've been able to easily and quickly track down some missing devices using VIZOR. It just works!" says Charlie. This feature has streamlined the district's operations and reduced the time spent on locating and managing devices.

Streamlined Request Process

VIZOR's helpdesk self-service portal been another significant advantage. "The ease with which students and staff can enter a request for help has improved the overall experience for everyone involved". This user-friendly feature has simplified the process of seeking assistance and ensures that issues are addressed promptly.

Strafford also appreciates the value that VIZOR provides. Charlie highlights the "excellent value/feature ratio" of the platform. "The district finds VIZOR to be a cost-effective solution that delivers exceptional functionality and benefits". Strafford also experienced a smooth onboarding process and responsive support from the VIZOR team, "The implementation and onboarding process was smooth and met all our expectations, allowing for a quick migration to the new system.", "The support team is very responsive to questions and concerns, ensuring that any issues are addressed promptly."

In summary, VIZOR has helped transform helpdesk and device management for Strafford R-VI School District. The district has overcome previous challenges and now enjoys a more efficient, effective, and user-friendly system. As Charlie Buchanan concludes, "The product is fantastic!". With VIZOR, Strafford continues to enhance its technology infrastructure, providing a better learning environment for students and staff.